You can submit claims for yourself and your dependents* via MembersWorld either via our online claims tool, or by uploading a claim form and your medical documentation and invoices.
* Dependents over the age of 16 must register with MembersWorld to be able to provide you with ity to submit claims on their behalf.
We can pay claims directly to the hospital if they permit this, or we can reimburse you in over 80 currencies. Claims are usually processed within ten days. (You will receive payment a few days later).
You can track the status of your claims on MembersWorld.
How we pay prior approval claims
We will pay your hospital or clinic directly if this has been agreed in advance – you don’t need to do anything else. You can track status of the claim on MembersWorld.
What happens when treatment is not covered in full
If we are paying a hospital, clinic or doctor we will advise them that there has been a shortfall, and they will contact you to arrange settlement.