Pre-isation of treatment
We realised that we needed to better explain how important it is to contact us for pre-isation before receiving medical treatment. Now, as well as contacting us or referring to membership documents, customers can read our guide to pre-ising. Information is also available on-line (see below) in our ‘how to claim’ video
On-line claiming
We understand our customers do not want to spend unnecessary time submitting claims and administering their policy. Our customers can submit claims on-line through their Membersworld account.
Quickly download claim forms and other useful documents
Customers can also track current and past claims, submit pre-isation requests and administer their policy on-line. The result is a simpler, faster process which lets our customers focus on getting better.
Customer specialists
We have appointed a dedicated customer feedback expert who only deals with customer comments and suggestions. This enhances our ability to contact our members and use their comments to enhance our services.
Value for money
We know that for many of our customers, price is important. Changing technologies and improving clinical standards means treatments are becoming more expensive. We are always looking at ways to ensure that we provide great value to our insured members while keeping pace with these changes.
We are also expanding our network of local insurance and service partners so we can access world-class healthcare at discounted rates. We have a number of existing networks and have recently established new partnerships in the USA, Hong Kong and other parts of Asia, further improving our global proposition.
Whether or not you claim
Being part of Bupa Global is about much more than claims and injuries. We want to help our customers every day by offering expert advice on healthy living. Customers can access a variety of medical advice and services on this website, while newsletters sent to our customers now include exclusive health articles and membership offers.
Improving healthcare
We want our customers to access high quality, good value healthcare wherever they are in the world. We help our members find the treatment they need locally, monitor feedback about their treatment and work with international medical providers on improving the healthcare experience for everyone.